We delivered an attractive yet cost-effective ring binder for United Utilities’ call centre teams.
When your document contains a lot of information and you need the flexibility to update it frequently and cost efficiently, a simple ring binder design is the perfect solution. That’s exactly what United Utilities asked Parker Design to produce for them with this quick reference guide for their call centre staff.
Comprised of 30 pages split into six sections, we designed each of the reference sheets as a graphical, easy to follow flow diagram. This allowed the call centre operative to simply follow the call structure using each graphic as a prompt to lead them through the call.
As a well-used document, we protected each printed page with a matt laminate to increase its lifespan and protect it from the rigours of daily use.
For the binder itself we screen printed onto semi transparent, frosted PVC giving a very contemporary look, whilst also being hard-wearing.
The ring binder design was completed with matching frosted PVC tabbed dividers making each section easily identifiable.
“We have thrown pretty much everything at Parker Design over the past six months, from fast turnaround report covers to developing innovative exhibitions and their response has been consistently enthusiastic, creative, helpful and always on time.”